Quality Assurance for Operations

Use AI to screen 100% of your operations (e.g. calls) instead of just a few percent.

Problem

Problem

You often want to check what your employees are doing for compliance reasons or just to make sure your customers get the best service possible. Currently you can often just check a few percent of the total operations.

Solution

With AI you can screen 100% of operations and either directly act on it or at least "flag" things for human review if needed.

Evaluation

It depends of course on the type of operation but if it includes voice, video or text there is a great chance that checking for best practices or compliance can and should be done fairly easily.