Customer Service Support Tickets via AI
Answer customer support tickets via AI
Customers are great when they want to buy your product or pay for your service. They are less great when they actually & rightfully want service from you and want their questions answered.
This can be very costly and -if done wrong - can also lead to low customer satisfaction.
Solution
Luckily Customer Service (Tickets) can be done by AI in 2 variants:
Option A: You have an internal tool to make your customer service team more productive. For example all incoming tickets could be auto-answered as draft based on an internal knowledge database. Then a human "just" has to look over it
Option B: Directly let the AI handle incoming request and only if there is a problem let a "real" human take over. This seems to have been done successfully at Klarna for example - see here for the use case: https://www.klarna.com/international/press/klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month/
Evaluation
Customer Service Tickets are a great use case. Implementation costs is low so it is probably worth it even if you only "save" 1-2 people.