Customer reviews sentiment

Use AI to automatically evaluate customer reviews and propose action items

Problem

Problem

If you have a popular service and/or app you will get lots of customer reviews.

Keeping track of those, answering and drawing the right conclusions can be costly and time intensive.

Solution

Luckily you can use AI for that.

"Just" feed your customer reviews via API into a LLM and then let the LLM synthesize the reviews and propose action items based on the reviews.

Evaluation

At least for apps this feature is often already included in app management platforms.

So it is ready for prime-time and if you have lots of customer reviews a no-brainer to do.